Terms of Service

1. Agreement to Terms

These Terms of Service (“Terms”) are a binding agreement between you (“Customer,” “you,” or “your”) and Rendimiento Engineering LLC, a Washington limited liability company doing business as Brun CRM (“Brun,” “we,” “us,” or “our”). These Terms govern your access to and use of the Brun CRM service, including our website at bruncrm.com and the Brun application (collectively, the “Service”).

By creating an account, accessing, or using the Service, you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization, and “you” refers to both you individually and that organization.

If you do not agree to these Terms, do not use the Service.

2. The Service

Brun is a customer relationship management (“CRM”) web application that provides lead management, contact storage, and team collaboration features. A current description of included features is available at bruncrm.com.

We may update, add, or remove features at any time. We will not materially reduce the core functionality of the Service during an active paid subscription term without providing notice and, where appropriate, a pro-rated refund.

3. Accounts, Workspaces, and Users

3.1 Account creation

To use the Service, you must create an account. You agree to provide accurate information during signup and to keep that information current. You are responsible for maintaining the security of your account credentials.

3.2 Workspaces

Each Customer account includes one workspace. A workspace is the container for your organization's leads, contacts, notes, and team members. The user who creates a workspace becomes the Owner of that workspace. Owners have administrative rights over the workspace, including the right to invite and remove users, manage billing, and recover the workspace.

3.3 User seats

Each subscription plan includes a set number of user seats. Some plans are single-seat; others are billed per user and let you add or remove seats subject to the plan's minimum. To add users beyond your plan's included seats, add seats (on per-seat plans) or upgrade to a larger plan. Current seat allowances and per-seat rates are shown when you choose a plan at signup and in your billing settings. You are responsible for the actions of all users on your workspace. If a user leaves your organization, you are responsible for deactivating their seat.

3.4 Eligibility

You must be at least 18 years old and capable of entering into a binding contract to use the Service. The Service is not intended for personal or consumer use — it is offered to businesses and organizations.

3.5 Account sharing

Each user seat is for a single named individual. Sharing login credentials across multiple people violates these Terms and may result in account suspension.

4. Fees and Billing

4.1 Subscription fees

The Service is offered on a subscription basis. Current pricing is shown when you choose a plan at signup and at checkout. Per-seat plans may add additional seats at the per-seat rate shown at checkout.

4.2 Activation and access

The Service is pay-first: there is no free trial. When you create a workspace it is access-blocked until you complete checkout and your subscription becomes active. If you do not subscribe, the workspace remains inactive and may be permanently deleted after a period of inactivity.

4.3 Payment processing

All payments are processed by Stripe, Inc. By subscribing, you agree to Stripe's terms of service. We do not store your full payment card information on our systems.

4.4 Automatic renewal

Subscriptions renew automatically each month until canceled. You can cancel at any time through your billing page. Cancellation takes effect at the end of your current billing period.

4.5 Price changes

We may change our pricing with at least 30 days' notice by email. Price changes take effect at the start of your next billing period after the notice period.

4.6 Taxes

Fees do not include taxes. You are responsible for any applicable sales tax, VAT, or other taxes that apply to your use of the Service in your jurisdiction.

4.7 Refunds

30-day money-back guarantee. If you are not satisfied with the Service, contact support within 30 days of your first payment and we will refund your first invoice in full, including the one-time onboarding fee. The guarantee applies once per customer and covers the first invoice only.

Beyond the guarantee, subscription fees are generally non-refundable. We will issue a pro-rated refund if (a) we materially reduce core Service functionality during your paid term without your consent, or (b) we terminate your account without cause. All other refund requests are at our discretion.

4.8 Past-due accounts

If a payment fails, we will attempt to retry the charge and notify you. During the past-due grace period, your workspace remains accessible but you cannot add new seats. If the payment issue is not resolved within 14 days, we may suspend the workspace. A suspended workspace becomes read-only; after 30 additional days, we may permanently delete the workspace.

5. Encryption and the Recovery Key — Please Read

This section describes a material limitation on the Service. By accepting these Terms, you acknowledge and accept this limitation.

5.1 How encryption works

Brun encrypts your Customer Data in your browser before it is transmitted to our servers. The encryption keys that protect your data are derived from your users' passwords and stored in wrapped form on our servers. We do not have access to the unwrapped encryption keys, and we cannot decrypt your Customer Data.

5.2 The Recovery Key

When an Owner creates a workspace, the Service generates a Recovery Key. The Recovery Key is a cryptographic backstop that allows recovery of workspace access if a password is lost. The Recovery Key is shown to the Owner one time, when the workspace is created. The Owner receives it and may share it with authorized members of their team — for example, so an invited user can complete their own workspace setup. We do not store a copy of the Recovery Key in a recoverable form.

5.3 Your obligation to preserve access

You are solely responsible for preserving access to your workspace. You must:

• (a) Maintain current passwords for at least one Owner of the workspace at all times;
• (b) Safely store the Recovery Key (for example, in a password manager or secure offline storage);
• (c) Ensure that more than one person in your organization knows how to access the Recovery Key if the Owner becomes unavailable.

5.4 Data loss from lost credentials

If all Owners of a workspace lose both their passwords and the Recovery Key, the Customer Data in that workspace becomes permanently inaccessible. We cannot recover, reset, or restore access to encrypted Customer Data under these circumstances. This is a fundamental property of the encryption system, not a policy decision.

You expressly acknowledge that this risk is your responsibility and release Brun from any liability for data loss resulting from lost passwords, lost Recovery Keys, or any combination of the two.

5.5 Password changes

You can change user passwords at any time. Password changes are handled cryptographically so that existing Customer Data remains accessible — provided that the password change is initiated from an account that already has access to the workspace. A password reset from an account that has lost access to the workspace will not restore access to Customer Data.

6. Customer Data

6.1 Ownership

You retain all rights, title, and interest in the data you or your users upload, create, or transmit through the Service (“Customer Data”). We claim no ownership rights over your Customer Data.

6.2 License to us

You grant us a limited, non-exclusive license to host, store, transmit, and display your Customer Data solely as necessary to provide the Service to you. Because of our encryption model, this license is limited in practice — we process ciphertext, not plaintext, for most Customer Data.

6.3 Your responsibilities

You are responsible for the lawfulness of your Customer Data. You represent and warrant that:

• (a) You have the right to upload, store, and process the Customer Data you place in the Service;
• (b) Your use of the Service complies with applicable law, including privacy laws that apply to the personal information of your contacts and leads;
• (c) You will obtain any consents required from the individuals whose personal information you store in the Service.

6.4 Unencrypted operational data

Certain operational data is not encrypted, because we need to be able to read it to operate the Service. This includes: email addresses of workspace users, billing status, subscription and seat counts, timestamps, usage metrics, and audit logs. This data is covered by our Privacy Policy.

6.5 Data export

You can export your Customer Data in a machine-readable format at any time through the Service. Export functionality operates in the browser after your data is decrypted locally.

6.6 Data retention after termination

If you cancel your subscription or we terminate your account, we will retain your Customer Data in encrypted form for 30 days to allow for reactivation or export. After 30 days, we will permanently delete your Customer Data from production systems. We also maintain regular encrypted backups of this ciphertext for disaster-recovery purposes; residual copies in those backups are deleted on a rolling basis as part of our normal backup rotation, rather than on a fixed retention schedule.

7. Acceptable Use

You agree not to use the Service to:

• (a) Violate any law or regulation;
• (b) Send spam, bulk unsolicited communications, or content that violates anti-spam laws (including CAN-SPAM);
• (c) Store or transmit unlawful, harassing, defamatory, or infringing content;
• (d) Store regulated data that requires specific compliance frameworks we do not support, including: Protected Health Information (“PHI”) subject to HIPAA, payment card data subject to PCI-DSS, or classified government information;
• (e) Attempt to circumvent the encryption model, extract other customers' data, or probe the Service for vulnerabilities without written authorization;
• (f) Resell, rent, or offer the Service as a white-label product to third parties;
• (g) Scrape, spider, or use automated means to extract data from the Service beyond our documented interfaces;
• (h) Impersonate another person or misrepresent your affiliation with any person or entity;
• (i) Interfere with or disrupt the integrity or performance of the Service.

We may suspend or terminate accounts that violate this section without refund.

8. Intellectual Property

8.1 Our IP

The Service, including all software, designs, text, graphics, and other content (excluding Customer Data) is owned by us or our licensors and is protected by copyright, trademark, and other intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service during your subscription.

8.2 Feedback

If you provide suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.

8.3 Trademarks

“Brun” and “Brun CRM” are trademarks of Rendimiento Engineering LLC. You may not use our trademarks without our written permission.

9. Confidentiality

Each party may learn confidential information of the other in connection with the Service. Each party agrees to protect the other's confidential information with the same care it uses for its own (and no less than reasonable care), and to use it only to perform obligations under these Terms. This obligation does not apply to information that is publicly known, independently developed, or rightfully received from a third party.

10. Warranties and Disclaimers

10.1 Limited warranty

We warrant that we will provide the Service using reasonable skill and care, consistent with generally accepted industry standards.

10.2 Disclaimer

EXCEPT AS EXPRESSLY STATED IN THESE TERMS, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE AGAINST ALL THREATS.

10.3 No data recovery warranty

WE EXPRESSLY DISCLAIM ANY WARRANTY THAT WE CAN RECOVER ENCRYPTED CUSTOMER DATA IF PASSWORDS AND RECOVERY KEYS ARE LOST. THE ENCRYPTION SYSTEM IS DESIGNED SO THAT THIS IS NOT POSSIBLE.

11. Limitation of Liability

11.1 Excluded damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

11.2 Liability cap

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE IS LIMITED TO THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

11.3 Application

These limitations apply regardless of the legal theory (contract, tort, statute, or otherwise) and apply even if a limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations, so portions of this section may not apply to you.

12. Indemnification

12.1 By you

You will defend, indemnify, and hold us harmless from any third-party claim arising from (a) your Customer Data, (b) your violation of these Terms, (c) your violation of applicable law, or (d) your violation of the rights of a third party.

12.2 By us

We will defend you against a third-party claim that your authorized use of the Service infringes a U.S. patent, copyright, or trademark, and will pay any damages finally awarded by a court or agreed to in settlement. This obligation does not apply to claims based on (a) modifications to the Service we did not make, (b) combinations of the Service with other products we did not provide, (c) Customer Data, or (d) use of the Service after we asked you to stop.

12.3 Procedure

The indemnified party must promptly notify the indemnifying party of the claim, give the indemnifying party sole control of defense and settlement, and reasonably cooperate in the defense. The indemnifying party may not settle a claim that imposes liability or admission on the indemnified party without the indemnified party's consent.

13. Term and Termination

13.1 Term

These Terms begin when you create an account and continue until terminated.

13.2 Termination by you

You can cancel your subscription at any time through your billing page. Cancellation takes effect at the end of your current billing period. You can also delete your account, which will trigger the data deletion process described in Section 6.6.

13.3 Termination by us

We may suspend or terminate your access to the Service if (a) you materially breach these Terms, (b) your account is past due and not cured within the grace period, (c) we are required by law to do so, or (d) your use of the Service creates a legal or security risk for us or other customers.

13.4 Effect of termination

Upon termination, your right to access the Service ends. Sections that by their nature should survive termination (including payment obligations, confidentiality, IP, disclaimers, liability limits, indemnification, and dispute resolution) will survive.

14. Changes to These Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email and update the “Last updated” date. Continued use of the Service after the effective date of updated Terms constitutes acceptance. If you do not agree to the updated Terms, your remedy is to cancel your subscription before the effective date.

15. Governing Law and Disputes

15.1 Governing law

These Terms are governed by the laws of the State of Washington, without regard to conflict of laws principles.

15.2 Venue

Any dispute will be brought exclusively in the state or federal courts located in King County, Washington, and each party consents to personal jurisdiction and venue in those courts.

15.3 Informal resolution first

Before filing any formal claim, the parties will attempt to resolve the dispute informally by written notice to the other party and a good-faith effort to resolve the matter within 30 days.

16. Miscellaneous

16.1 Entire agreement

These Terms, together with our Privacy Policy and any order forms or addenda, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements.

16.2 No waiver

Our failure to enforce any provision of these Terms does not waive our right to enforce it later.

16.3 Severability

If any provision of these Terms is held unenforceable, the remaining provisions will remain in effect, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.

16.4 Assignment

You may not assign these Terms without our written consent. We may assign these Terms without your consent in connection with a merger, acquisition, or sale of assets.

16.5 No third-party beneficiaries

These Terms do not create any rights in any third party.

16.6 Force majeure

Neither party is liable for failures caused by events beyond its reasonable control, including natural disasters, acts of war or terrorism, labor disputes, or infrastructure failures.

16.7 Relationship

The parties are independent contractors. These Terms do not create any partnership, joint venture, employment, or agency relationship.

16.8 Notices

Notices to us must be sent to [email protected]. Notices to you will be sent to the email address on your account.

16.9 Contact

Questions about these Terms can be sent to [email protected].